To undo changes made by Bulk Price Editor, roll back the task or disable the active sale that made them. The app restores the recorded values from before that operation, rather than calculating an opposite percentage change.
Current state | What to do |
|---|---|
Completed task | Open Details and use Rollback; unarchive it first if needed |
Task still applying | Use Cancel to stop it and restore changes already applied |
Active sale | Use Disable to end it and restore its recorded prices |
Sale not yet active | Use Cancel; any changes already applied are restored |
Paused task or sale | Check its previous stage before using Resume; resuming does not always mean restoring |
Restoration already running | Wait for it to finish and check the prices |
Before restoring, check later manual edits and overlapping tasks or sales. Restoration can overwrite later edits to the affected fields. Follow the steps below for your situation.
Open Tasks.
Open the task's Details.
Review any manual edits, tasks, or sales that changed the same products afterward. Rollback can overwrite those later changes. Continue only if you intend to restore this task's recorded original values.
Click Rollback.
Wait for restoration to finish, then check the prices.
Rollback is available for completed tasks that made price changes. If the task is archived, unarchive it first. A running task has Cancel instead; canceling stops the task and restores changes it has already applied.
Rollback restores the fields changed by that task. Newer overlapping task or sale changes can also be canceled, so check the task's Details before undoing an older change.
An active sale restores its recorded pre-sale prices when its end time arrives. To end it early, open Sales and click Disable for that sale. If no end date is set, you need to disable it yourself.
For a scheduled sale that has not started, use Cancel. For a sale still preparing or activating, canceling also restores any changes already applied.
Restoration takes time. Wait until it finishes before starting another promotion on the same products. Sale tags added or removed by the app are also reversed when the sale restores.
If you manually changed prices during an active sale, restoration returns the changed fields to their pre-sale values. Make permanent adjustments after the sale has restored, then create the next promotion if needed.
Check which task or sale changed the affected product and whether restoration is still running. Another active promotion, including one with no end date, may still cover that product.
If restoration has finished but the affected prices are wrong, contact support with the task or sale title and one example product. Do not run a whole-store restore just because some products still look discounted.
Set to compare at price is a separate task action. It copies the current compare-at value into the price field; it does not recover a backup. Use it only when you have checked that the compare-at value is the price you intend to restore and limited the selection to the intended products.
Uninstalling does not restore prices. Disable active sales and wait for restoration before uninstalling.
If you already uninstalled, reinstall within the 90-day data-retention window to access retained task and sale history. After the data is erased, the app cannot restore those backups. Reinstalling alone does not resume work or restore prices.
For a completed task, open its Details and follow the rollback steps above. If a task was already restoring when it paused, Resume continues that restoration.
For a sale that was active before uninstalling:
Open Sales and check the retained sale's status and end date.
If it is Paused, click Resume and confirm. This returns the sale to its previous stage; it does not by itself mean prices are restored.
If the sale is Active and you want to restore prices now, click Disable and confirm. The paused sale controls do not show Disable until it is active again.
If restoration is already running, wait for it to finish and check the prices.
If you want the promotion to continue after resuming, keep it active and check its end time. A sale with no end date needs to be disabled when you want it to end.
If the sale was still preparing or scheduled before it paused, or its previous stage is unclear, check the paused-work guidance. Contact support if access cannot be restored, a required control is unavailable, or restoration does not finish. If you cannot use the in-app chat, contact support outside the app. Include the task or sale title and one affected product.
If you want to stop paid renewal while keeping the app and rollback history available, switch to Free on Billing. You keep paid access until the current paid period ends, then Free limits apply. If no paid time remains, Free takes effect immediately.
If a sale missed products, check its selection and new products. If a market cannot be selected, check unavailable markets and shared catalogs.
